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Frequently Asked Questions

What will my purchase support?

Every purchase through librarystore.ca supports the essential work of Calgary Public Library and enhances programs, services and collections. 100% of the proceeds are reinvested into the Library, supporting our vision to create the best library in the world. 

I received a credit voucher for making a donation how can I redeem this?

All credit vouchers can be redeemed online when you checkout to purchase your product or in community libraries when paying late fees. Vouchers can be used to pay late fees, buy products or donated back to the library if you are feeling generous. Vouchers will work on all items on librarystore.ca with the exception of any products listed on the Kobo and Better World Books website. 

How can I return my purchase?

We want you to love any item purchased through librarystore.ca. If you don’t and would like to receive a refund, please return your items to the Calgary Public Library Foundation office located at Hillier Block in East Village (429 8th Ave SE). All refunds will be issued through librarystore.ca immediately upon return. The Foundation office is open Monday to Friday from 9 am to 5 pm. To access through the back door entrance, please use the buzzer. Any products purchased from your community library can be returned there, however all refunds will be issued by the Foundation and may take up to 10 business days to complete in this scenario. 

Can I exchange or get a refund from a returned purchase?

We would hope this is not the case as all product offered are to enhance your experience and support the Calgary Public Library. However we understand if you don't love the product you purchased. Any product purchased from a community library can be exchanged at the library. Items can also be returned there however the refund will be issued by the Calgary Public Library Foundation and may take up to 10 business days to complete. If the refunded item is brought directly to the Calgary Public Library Foundation office located at Hillier Block in East Village (429 8th Ave SE) refunds will be issued immediately.

 

Why do you ship products to community libraries for pickup?

The Calgary Public Library has 18 locations across the city, which we use to save you from shipping costs and to ensure that we can offer our products at a great price. Simply select your community library from the drop-down menu upon check out.

If you are purchasing a product from outside of Calgary, or would prefer to have it shipped to your home, shipping rates apply and will be built in at checkout. Shipping rates are based on a box 6" x 6" x 6" and sent through Canada Post. For more information or any concern over shipping costs please contact info@addin.ca.

Does librarystore.ca have a privacy policy?

Yes, the Calgary Public Library Foundation makes every reasonable effort to ensure personal information is handled with respect and consideration. Our privacy policy can be reviewed here.

What is the Calgary Public Library Foundation?

The Library Foundation was created in 1999 to provide an opportunity for individuals, businesses and foundations to participate in building a library system for today and future generations.

More than a century ago, Annie Davidson and founding members of the Calgary Women’s Literacy Club stirred our city to action and secured the public and financial support to build the first library. They saw the library as an investment for their families and generations of Calgarians that would follow. Andrew Carnegie’s donation of $80,000 in 1908 helped to build this library and lives as a legacy of one of Calgary’s first large philanthropic gifts.

The Calgary Public Library Foundation is proud of these entrepreneurial roots and we are pleased to carry on this work today. Funds raised by the Foundation do not replace the Library’s core funding, but enhance collections, programs and services. Through the generosity of our donors, we can help ensure that knowledge, information, programs and services are accessible to all Calgarians. 

What is Add In—the Campaign for Calgary’s Library?

Add In—the Campaign for Calgary’s Library, is a bold and audacious vision to take a great library system and transform it into the best in the world.

In what will be the largest fundraising campaign for a library in Canadian history, Add In will redefine the role of a library in our rapidly-changing society. The campaign is segmented into four categories: Inspiration, Information, Imagination and Innovation—strategic areas in which the Library plans to invest in order to reach the hearts and minds of the millions of Calgarians who turn to us for knowledge, information, programming and community-building.

The $350 million city-wide campaign will build capacity for each and every community library and will include projects with a strong impact for Library patrons. Add In will take a great library and make it exemplary to ensure that the citizens of Calgary have the best public library in the world.

 

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