FAQ

Every purchase through LibraryStore.ca supports the essential work of the Calgary
Public Library and enhances programs, services and collections. 100% of
the proceeds are reinvested into the Library, creating a stronger
Calgary. 

We want you to love any item purchased through LibraryStore.ca. If you don’t and would like to receive a refund or you are seeking a different size or colour, we are
happy to accommodate, where possible. All returned merchandise must be in
saleable condition to be eligible for refund or exchange. Please
contact info@libraryfoundation.ca for details. 

Calgary Public Library has 21 locations across the city, which we send to in order to
save you from shipping costs and to ensure that we can offer our products at a great price. Simply select your community library from the drop-down menu at check out.

If you are purchasing a product from outside of Calgary, or would prefer to have it
shipped to your home, shipping rates apply and will be built in at checkout.
For more information or any concern over shipping costs please contact
info@libraryfoundation.ca.

Please allow 6-8 business days for your purchase to arrive in your community library
of choice. When the item arrives, staff will contact you on the phone number provided to let you know that the item is ready for pick-up. 

Yes, the Calgary Public Library Foundation makes every reasonable effort to ensure
personal information is handled with respect and consideration. Our privacy policy can be reviewed here.

Absolutely! You can make your donation here, or explore more Ways to Give.