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Frequently Asked Questions

What will my purchase support?

Every purchase through supports the essential work of the Calgary Public Library and enhances programs, services and collections. 100% of the proceeds are reinvested into the Library, supporting our vision to create the best library in the world. 

I received a credit voucher for making a donation how can I redeem this?

All credit vouchers can be redeemed online when you checkout to purchase your product or in community libraries when paying late fees. Vouchers can be used to pay late fees, buy products or can be donated back to the library if you are feeling extra generous.

How can I return my purchase?

We want you to love any item purchased through If you don’t and would like to receive a refund or you are seeking a different size or colour, we are happy to accommodate, where possible. All returned merchandise must be in saleable condition to be eligible for refund or exchange. Please contact for details. 

How will my purchase be shipped to me?

The Calgary Public Library has 21 locations across the city, which we use to save you from shipping costs and to ensure that we can offer our products at a great price. Simply select your community library from the drop-down menu at check out.

If you are purchasing a product from outside of Calgary, or would prefer to have it shipped to your home, shipping rates apply and will be built in at checkout. For more information or any concern over shipping costs please contact

How long will it take for my purchase to arrive in-library for pick-up?

Please allow 5-7 days for your purchase to arrive in your community library of choice. When the item arrives, staff will phone you on the phone number provided to let you know that the item is ready for pick-up.

Does have a privacy policy?

Yes, the Calgary Public Library Foundation makes every reasonable effort to ensure personal information is handled with respect and consideration. Our privacy policy can be reviewed here.

What is the Calgary Public Library Foundation?

The Library Foundation was created in 1999 to provide an opportunity for individuals, businesses and foundations to participate in building a library system for today and future generations.

More than a century ago, Annie Davidson and founding members of the Calgary Women’s Literacy Club stirred our city to action and secured the public and financial support to build the first library. They saw the library as an investment for their families and generations of Calgarians that would follow. Andrew Carnegie’s donation of $80,000 in 1908 helped to build this library and lives as a legacy of one of Calgary’s first large philanthropic gifts.

The Calgary Public Library Foundation is proud of these entrepreneurial roots and we are pleased to carry on this work today. Funds raised by the Foundation do not replace the Library’s core funding, but enhance collections, programs and services. Through the generosity of our donors, we can help ensure that knowledge, information, programs and services are accessible to all Calgarians. 

What is Add In—the Campaign for Calgary’s Library?

Add In—the Campaign for Calgary’s Library, is a bold and audacious vision to take a great library system and transform it into the best in the world.

In what will be the largest fundraising campaign for a library in Canadian history, Add In will redefine the role of a library in our rapidly-changing society. The campaign is segmented into four categories: Inspiration, Information, Imagination and Innovation—strategic areas in which the Library plans to invest in order to reach the hearts and minds of the millions of Calgarians who turn to us for knowledge, information, programming and community-building.

The $350 million city-wide campaign will build capacity for each and every community library and will include projects with a strong impact for Library patrons. Add In will take a great library and make it exemplary to ensure that the citizens of Calgary have the best public library in the world.


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